Customer Communications Executive
Professional
Datchet, GB, SL3 9LL
Communication & Public Relations
Allianz UK
Allianz Management Services Ltd
Full-Time
Hybrid working
Permanent
51380
Non-Executive
Customer Communications Executive
Who we are
Petplan is the UK’s favourite pet insurer and part of Allianz Insurance plc.
At Petplan, we’re all about pets. Big or small, young or old – we know you want the best for them. The health of animals and the joy they bring to their owners has always been at the heart of what we do. In fact, it is the reason we exist.
Many of our staff are pet owners too so we understand what a worrying time it is if your animal is ill or injured.
We love pets as much as you do
We have an exciting opportunity for a Customer Communications Executive to join our family of talented people in the Pet Trading team, working across our pet portfolio.
You will focus on customer loyalty and retention. Working within the Customer Experience team, you’ll be responsible for optimising our customer communications journeys and ensuring customer understanding of our documentation.
Your focus:
Implement recommended improvements to the customer journey, using multiple channels such as email, SMS, social and post.
Update customer communications and documentation as required, making sure regulatory requirements are met.
Develop and implement email marketing campaigns as required to improve the customer experience, driving customer loyalty and retention.
Work closely with the Insight and Analytics team to measure the success of marketing campaigns, with a view to improving performance.
Work cross-functionally with teams across the wider business (like Operations and IT) to ensure the timely and effective delivery of changes to journeys and communications/documentation.
Support with business-as-usual and ad hoc tasks and projects as required.
About you
To be a success in this role, you will have a passion for pets, and experience or knowledge of the pet industry would be an advantage.
You will have keen attention to detail, as well as numerical skills to analyse key insight.
You will have a can-do attitude, with an openness to challenges and willingness to learn.
You will have excellent communication skills and when required the ability to influence negotiation or empathise when required to get the customer satisfaction
Previous experience being involved with projects is desirable, as well as working with external agencies.
Qualifications:
You will hold or are keen to study towards a professional qualification in marketing (e.g. CIM or IDM).
Our Ways of Working
The role will be based at Allianz Ditton Park, Riding Court Road, Datchet SL3 9LL.
Our office with flex model means that you will have the opportunity to work from home as well as the office. As a hybrid worker you will be in the office between 2 and 16 days per month depending on individual and business need. This will be discussed at interview stage
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you.
We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
25 days holiday with Flexible buy/sell holiday options
Annual performance related bonus
Contributory pension scheme
Development days
A discount up to 50% on a range of insurance products including car, home and pet
Retail Discounts
Our Purpose and Values
We secure your future
Be Brave | With Heart | Everyone Counts | Inspiring Trust
Our purpose and values are more than just words on a website - they are the why and how of Allianz. They influence everything we do and guide us how to do it.
Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building on inclusive culture for us all to succeed.
Diversity & Inclusion
At Allianz, we value diversity and inclusion and back this up with our accreditations, Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community's Race at Work Charter, and an Armed Forces Covenant gold standard employer.
We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.
At Allianz, we encourage our people to advocate for what they need, we listen, and we act – this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range other adjustments.