Customer Care Manager (m/f/d)
You will have the chance to be a major influence in driving our world class business forward and delivering iconic beverages to customers and consumers that have tremendous relationships with our brands. You will benefit from a family-like environment filled with supportive colleagues that will help you overcome big challenges to reach places and results you never would have thought possible. No two days will be the same here. You will be challenged, you will be encouraged, and you will grow.
The Customer Care Manager leads the customer care team with Inbound- and Outbound Agents. The role constantly develops the team to reach best-in-class service and be up to date with technological trends.
YOUR NEW KEY RESPONSIBILITIES:
- Leading Customer Care team
- Ensuring the overall business unit strategy with regard to achieving customer satisfaction and corporate goals
- Responsible for an optimal and efficient cooperation with Sales, Supply Chain, Marketing and Finance
- Define and implement the Customer Care strategy and the annual business plan based on the commercial strategy
- Responsible for the permanent development of the organization with the aim of achieving the level "best in class” service
- Define and implement the budget plan, control the running costs and identify cost savings
- Leading of interdisciplinary and cross-functional commercial projects in the area of customer care, with the aim of achieving qualitative and cost-oriented project goals
- Conducting customer surveys, preparing and presenting the data to the management (NPS)
- Control and monitoring of all customer care projects and KBIs
- Establishing, maintaining and deepening important customer contacts and ensuring an effective exchange of information with internal and external partners
ARE THESE YOUR SECRET INGREDIENTS?
- Completed Bachelor's degree (University/FH)?
- Several years of work experience required (min. 3 years)
- Several years of leadership experience required (min. 3 years)
- You have strong management and managerial skills
- You have strong communication and project management skills?
- You have knowledge about process and its supporting technologies
- You are technical Savvy
- You have a proactive and outgoing personality
- You are a team player with entrepreneurial thinking and independent work style
- You have organizational skills and persuasiveness
- You speak fluently German and English
Apply today and send us your complete application documents including letter of motivation, job references, etc. in a single PDF file.
We do not consider applications coming in via e-mail. We do not accept dossiers from recruitment agencies for this position.
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
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