Consumer Experience & Engagement Lead, International Personal Care

Consumer Experience & Engagement Lead, International Personal Care

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

Role Overview & Primary Accountabilities:

Consumer Experience Roadmap

• Define key design audience and value proposition

• Develop maturity roadmap

• Co-create ideas to offer differentiated & meaningful experience and value exchange to consumers

Consumer Engagement Enhancement

• Define key channels to land CX ideas

• SEO evolvement 

• Global WEM migration & enhancement

• CRM enhancement (i.e. super users, community, etc.)

0PD/1PD Acquisition and Utilization

• Acquire 0PD/1PD more efficiently and effectively via existing channel optimization and new channel innovation

• Utilize 0PD/1PD for more business impact (i.e. trial, survey, purchase, etc.)

Performance Reporting & Analysis

• SEO reporting and analysis

• WEM reporting and analysis

• CRM reporting and analysis

• Testing and Optimization

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Background & Education

• 7-10 years of extensive experience in consumer experience and engagement across various markets, with a focus on Australia, Korea, China, Indonesia, and Brazil

• Proven track record of success in driving purposeful consumer experience with unique value proposition and differentiated experience

• Deep understanding of the digital ecosystem and channel orchestration between owned channels with paid and earned

• Bachelor's degree required; graduate degree preferred

Skills

• Strategic thought leadership with a passion for driving purposeful consumer experience and drive business impact

• Operational excellence with proven results and strong project management of removing barriers for the team, highly accountable for outcomes

• Knowledge of key platforms – Search, Web, CRM, DTC

• Ability to strengthen 0PD/1PD collection and utilization

• Strong base of analytical skills; ability to assess, interpret, and integrate learning from multiple sources to influence business strategies

• Able to build talent & capability and improve way of working

• Proven ability to work cross-functionally in a matrix environment and with external agency partners to deliver results

• Externally focused identifying the right solutions and capabilities to deliver business goals

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

No Relocation:

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

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