Collections Analyst (Hybrid)
Who we Want:
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
What you will do:
The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.
Essential duties & responsibilities:
Make sure payments from their assigned customers are received as per the establish terms.
Complete the daily worklist, following the appropriate steps of the collection’s strategy.
Timely document, log and escalate unsolved disputes.
Complete reports on the status of delinquent accounts and related collection efforts.
In coordination with the Credit Team, take order release/hold decisions.
Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
Timely escalate large collection or reconciliation issues.
Identify and address payment concerns and red flags before they become problems.
Work with other Invoice to Cash teams to improve processes
Contribute to accurate customer master data elements
Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
Comply with all internal control procedures to ensure accurate financial records.
Performs other related work as assigned by management
Education & special training:
Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
Intermediate to advanced MS Office Suite
Fluent spoken and written English
Experience on collections-related systems (SAP, Oracle, Getpaid, or others)
Qualifications & experience:
2 – 3 years of relevant experience in a Collections role
