Category Management Ancillaries ''Subject Matter Expert Inflight Connectivity'' (80- 100 %, all genders)
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
With your product and process expertise and knowledge, you will define, maintain and optimize ancillary services along the entire value chain, for further developments and serve as a contact person for various interfaces to achieve commercial and customer satisfaction goals.
- Define, analyze, and drive the commercial ancillary product "Inflight Connectivity" for LHG aircrafts (LH, LX, OS, SN) in collaboration with the category manager.
- Lead marketing mix implementation, define business requirements, and streamline standards/processes.
- Transform ideas into structured opportunities to meet commercial targets and customer satisfaction
- Prepare business plans, cost/revenue analyses and decision documents.
- Support ancillary service projects and rollouts.
- Document and enhance product/process knowledge.
- Collaborate with delivery/experience units while cross functional lobbying for ancillaries
- Manage interfaces and adapt to market changes to inform portfolio management, utilize customer insights & retailing possibilities at all touch points
- University degree in marketing, business administration, communication or a related field or comparable long-term work experience
- Experience in product management, E-commerce, retailing, revenue management, project management; ideally in aviation and ancillary services
- Methodical & structured work
- Very good knowledge of MS Office tools (esp. Powerpoint, Excel & Teams)
- Very good communication skills (spoken & written English, German advantage) and confidence in working in an international environment
- Excellent interface management with stakeholders
- Customer centric mindset and deep understanding
- Ability to thrive in a dynamic environment, adapt quickly to changes
- Team player and abilities to inspire and motivate teams to collaborate towards a joint goal
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
