Card Fraud Specialist (m/f/d)
- Settle claims and disputed transactions with UBS debit cards for all clients and external parties
- Handle customer complaints that are not part of the operational business, taking into account the company's principles and regulatory requirements
- Document all cases and secure evidence
- Process internal or external requests in connection with card and ATM offences independently, efficiently and effectively
- Support internal units with investigations, research or analysis, manage documentation processes, monitor tasks and interact with external stakeholders such as customers, public authorities, courts and/or legal representatives
- Banking education / background
- Good understanding of card products
- Client oriented
- Work independently and accurately
- Can quickly grasp complex situations
- Commitment, high reliability and resilient for work under time pressure
- Language capabilities – German, French: fluently spoken and written, Italian and English desired
- International company
- Modern environment
- Competitive Compensation
À propos de l'entreprise