Business Management Lead, GSCs - OPS COO-BUS MGMT

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Management Lead, GSCs - OPS COO-BUS MGMT.

Principal responsibilities

Impact on the Business/Function

• Act as the single point of contact to the Centre Directors/GSC Head Of Operations/ Operations Leads/Utility/Region Head, representing the GSC Business Manger and the Operations Delivery and Strategy team.
• Act as deputy to the Head of Operations Delivery and Transformation, GSCs where and when required.
• Support the OD&S GSC lead to drive Business Service/Utility and respective Regional Strategic initiatives including innovation and any ongoing initiatives i.e. Clearing House, Fungibility, Process standardisation etc.
• Provide Centre Directors/GSC Head of Operations/Operations Leads/Utility and respective Region specific expertise to the OD&S Business Performance and Planning team as well support the Centre Directors/GSC Head of Operations/Operations Leads/Utility and respective Region with specific financial/MI requests.
• Support in a coordination role for execution of efficiency initiates initiated by the OD&S team in respective Business Service/Utility/region.
• Ensure Centres/ Operations//Utility/Regional Governance is supported and executed properly
• Lead and manage central initiatives which are key to delivering the various strategies of the Organisation that are overseen by the OD&S Office.

Customers / Stakeholders

• Act as single point of contact in-between the OD&S team and the Centre Directors/GSC Head of Operations/Operations Leads/Utility and Region.
• Support all Operations OD&S initiates and ensure implementation in Business Service/Utility and Region.
• Support the Centre Directors/GSC Head of Operations /management of Business Service/Utility and Region in all areas included in the OD&S service catalogue.
• Engage with the Global Business BMs to ensure the GSC cost of running Global Operations are within AOP and any risks are highlighted on time.

Leadership & Teamwork

• Understanding and translating Global Operations (and Group) strategy into immediate business/function and aligning direction for self and teams.
• Setting world class standards and embedding these in immediate business/function area.
• Leading from the front by courageously setting and executing stretching goals for the immediate business/function area.
• Authentically engaging a diverse group of stakeholders to deliver at pace.
• Making considered decisions that protect and enhance HSBC values, reputation and business.

Operational Effectiveness & Control

• Key driver in operational design and strategy.
• Responsible for Centres/Operations/Utility and Regional financial and headcount forecast accuracy.
• Responsible for Centres/Operations/Utility and Regional financial, headcount, operational performance and data MI accuracy.
• Responsible for sustainable and best in class tool set for driving operational excellence and engagement/culture within the team.
• Support OD&S team in its governance and control efforts in regards of among other things mandatory  trainings, regulatory compliance and other control and effectiveness initiatives
• Track any audit outstandings and ensure timely closure /resolution.