Bilingual Customer Response Center Associate
Responsibilities
- Provide bilingual responses to telephone and written inquiries about our products, devices, services and policies
- Identify, report and complete all necessary follow-ups on adverse events and product complaint activities
- Liaise with other departments to resolve inquiries and obtain product and service updates
- Efficiently process drop shipments, vendor order process and product replacement needs
- Participate in the deployment of marketing activities, programs and brand strategies.
- Provide first level medical information and sales support
- Solicit, capture and identify customer feedback and opportunities for process enhancements
- Train customers and solve device issues in an efficient and easy-to-understand manner.
- Successfully navigate a variety of computer-based applications and systems
- Participate in customer service and process improvement initiatives with cross-functional team members
- Order and return processing, including debit, credit and product sample requests, as well as vendor order placement
- Work with external vendors on account escalations, process development and program management and supply chain requests
- Thoroughly understand and apply knowledge of local affiliate standard operating procedures, tools, and business processes
- Assist with front reception backup coverage responsibilities
- Occasional after-hours emergency response action required
- Effectively manage incoming call requests and recognize and adapts to cultural differences and communication preferences
Completes required training and departmental enhancement activities, taking action on competency-related feedback to maximize the development of skill sets that benefit the company and their career objectives.
À propos de l'entreprise
