Associate Director, Client Services, Treaty Reinsurance

Associate Director, Client Services, Treaty Reinsurance

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

This role is based in the Singapore office.

Service Advocacy – Treaty Technical Accounting & Claims

• Lead and manage the Service Advocacy functions for our Treaty Clients domiciled in Asia including day-to-day issues and matters, defining and implementing effective solutions in a timely manner
• Ensure technical accounts and claims are processed, monitored, collected, and settled as per contract term and procedures. Regular updates to be provided to stakeholders as necessary
• Support claims negotiation and settlement of claims
• Support carrier meeting for matters relating to Client Services
• Proactively monitor outstanding balances together with Credit Control team, identify factors that might impact collections and establish solutions
• Identify market trends and insights essential to better decision making of internal and external stakeholders
• Generation of management reporting and presentation of data driven insights relating to Client Services functions

Leadership & Management

• Proactive Leadership - ability to mentor, coach, motivate and inspire
• Actively engage with the various teams onshore and offshore within Client Services and cultivate one team mindset
• Develops own and the team’s expertise to effectively meet stakeholder needs by problem solving distinctive solutions

Skills and experience that will lead to success

• 8+ years’ experience leading teams in reinsurance / insurance technical accounting or claims space
• Strong understanding of reinsurance contracts relating to technical accounting & claims matters
• Excellent verbal and written communication skills in English with ability to communicate complex concepts in a simple and effective way
• Strong presentation skills to both external and internal stakeholders, leading meetings, defining objectives, and delivering service level agreements
• Strong influencing and negotiating skills
• Experience managing internal and external stakeholder: ability to maintain positive, professional relationships with multiple stakeholders across numerous territories
• People management and leadership skills
• Ability to travel when required

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.  

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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