ASSOCIATE CLINICAL ACCOUNT SPECIALIST - Monterrey
Biosense Webster, Inc., a member of the Johnson & Johnson Family of Companies, is currently recruiting for an ACAS Program Specialist, based in León, Guanajuato for a certain time (8 months to 1 year).
The Cardiovascular & Specialty Solutions (CSS) Group, part of the Medical Devices sector within Johnson & Johnson, consists of four diverse businesses including, Biosense Webster (BWI), Cerenovus, and Mentor. The CSS Group serves a diverse base of customers in Electrophysiology (EP), Neurovascular, and Surgical and Non-Surgical Aesthetics.
Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year.
Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.
The Associate Clinical Account Specialist (ACAS) position is a 6-9 month training position for those with little to no electrophysiology (EP) experience. Upon successful graduation from the program, the ACAS will be promoted to a Clinical Account Specialist (CAS). As a CAS the candidate will provide expert clinical product and technical assistance and training to physicians and EP lab staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System, associated software modules and RF generator) during case procedures within an assigned geography. The expectation that is that this work leads to meeting and/or exceeding business goals.
In this role, you'll be responsible for:
- Attend all portions of the ACAS fellowship training program without exception.
- Understand the dynamics of an EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
- Assists sales in making sales presentations to customers. Demonstrates proper use of products to customers.
- Makes regular visits to customer locations to gather company product information and market conditions.
- Provides technical support for upgrades and other special service programs to support field service activities.
- Develops customer and product focused technical packages. Provides technical analysis and documents as the need arises.
- Follows up with customers to resolve any issues of using products and ensure happiness. Answers customer questions.
- Facilitates understanding of clinical trial data.
- Prioritize and appropriately respond to requests in a high-stress environment.
- Maintain composure and problem-solving focus during stressful interactions.
- Respond daily to requests by email and voicemail.
- Drive teamwork and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. field trainers) and other internal and external partner
