App & Hardware Administration & Support (50%, all genders)
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
You are responsible for the support of Technics apps (e.g. Flydocs) and administer over 1000 mobile devices (e.g. iPhones, iPads). You are part of a small team, and your workplace is our office in the aircraft hangar at Zürich airport.
- Administer & support software applications and mobile devices in Technics
- Collaborate with end users, SWISS IT and suppliers in troubleshooting and resolving IT-related issues
- Coordinate and control the release of software updates and other IT changes
- Manage user access rights and permissions in accordance with defined standards
- Test and perform updates on mobile devices
- Handle user-tickets in OTRS and provide feedback to end users
- Analyze business requirements and write specification for new functions
- Roll out new functions and hardware including user acceptance testing, configuration and documentation
- Identify application & hardware usability shortcomings and initiate improvements and/or trainings
- Degree in Information Technology or similar education
- Excellent analytical and problem-solving skills as well as strong technical abilities
- Entrepreneurial mind-set, and ability to deal with complicated subjects
- Familiarity with working with various software applications (e.g. M365, Apple iOS, AMOS, OTRS) and apple devices (e.g. iPhone, iPad)
- Pleasure in working in an aircraft maintenance environment and Flexibility to support your colleagues when needed
- Passion about aviation and belief that mobility plays an important role in a globally interlinked world, connecting people and cultures
- Fluency in English, German is beneficial
- Driver’s license is advantageous
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
