Analytics Engineer - Customer Operations (f/m/d)

Your responsibilities

• You plan, create, and orchestrate efficient ETL data flows to generate clean data objects from raw data with coordinated business logic, which can then be used for analyses and reports.
• You advise our Customer Operation Teams (After Sales, Customer Service, Retail) in their data-matters, ensure requirements are gathered based on the business problem, and develop efficient and sustainable data solutions with them – whether through analyses or a new report.
• Using Tableau, SSRS, and Cubes, you build reports and are responsible for their maintenance and adaptation so that they always serve as a basis for monitoring, further development of the business, and process optimization.
• You communicate with the feature teams (software development) and coordinate with them regarding data requirements and status.
• Together with your team, you are responsible for developing ambitious and innovative ideas and solutions in the BI area to best support business partners in their decision-making.

Your skills

• You have a higher education degree in a technical or data-focused field (ETH/UNI/FH) or sufficient relevant work experience.
• You bring at least 4 years of practical experience in a similar role and excellent SQL and Python skills (highly advantageous: BigQuery).
• Preparing, analyzing, and vizualizing data is one of your strengths – ideally, you have experience with Tableau and Cubes (SSAS, MDX).
• You have experience with sustainable data modeling and complex data pipeline design – ideally, you have worked with a data orchestration tool like dataform or dbt.
• You have an affinity for processes and KPIs in the area of Customer Operations and enjoy visiting colleagues on-site in Customer Service and Returns department to see how your reporting helps manage the daily business.
• Good German skills (at least B2) and good English skills are mandatory.
• Identifying opportunities for improvement and implementing changes to enhance productivity and effectiveness.
• Prioritizing empathy and compassion in decision-making.

Why start with us?

• Culture is Everything: Our values-cooperative, innovative, piratesque, responsible, and ambitious-form the foundation of our journey. Culture isn't just part of what we do; it's the essence of who we are.
• Courage and Unconventionality: Your courage and innovative spirit are valued here. We challenge conventional wisdom, embracing those who dare to think differently.
• Uncomplicated: Simplicity is at our core. We avoid the unnecessary, focusing on what truly matters-your development, our collective achievements, and tackling challenges with adaptability and resilience.
• Flexibility and Freedom: We believe that innovation and creativity thrive in an environment where flexibility and freedom are prioritized. We offer home office options, up to 8 weeks of workation, and every position is available from 80-100%.
• Fast Lane Growth: With us, growth is a continuous journey. You'll have opportunities to expand your horizons, both personally and professionally. To support this, we offer all employees up to 2000 EDU points.
• Other Benefits: Enjoy discounted employee conditions in our shops and much more.

We are looking forward to your application via our online application tool.

Your contact for this vacancy:
Digitec Galaxus AG
Elena Efimova, People Attraction
Write an email
044 575 98 20

www.galaxus.ch/joboffer