2nd line Support Specialist
305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
2nd line Support Specialist Description
We are looking for a dedicated 2nd Line Support Specialist to work on our client’s team in Zurich with a mix of remote and on-site work in a hybrid model. This role involves addressing complex issues, managing various support tasks and providing robust solutions to ensure seamless operations across our network of services.
The ideal candidate should be self-sufficient in investigating and resolving application issues. Our future specialist should be proactive, analytical and capable of working under minimal supervision with a firm commitment to providing high-quality support.
Responsibilities
- Provide 2nd line support for operational issues across various platforms and applications
- Investigate and resolve application issues without supervision
- Implement monitoring solutions and handle distributed logging systems to track and mitigate risks
- Collaborate with development and operations teams to enhance the efficacy of support processes
- Be available for on-call support as needed in the future to handle urgent issues outside of regular business hours
Requirements
- 4+ years of experience as a support engineer
- Proficiency in Splunk or other distributed logging solutions to monitor application health and analyze potential issues
- Experience in scripting languages to automate tasks and streamline processes
- Good spoken and written English (B2+)
Nice to have
- Knowledge of SQL for database querying and management
- Familiarity with Geneos for application and performance monitoring
We offer
- EPAM Employee Stock Purchase Plan (ESPP)
- Enhanced parental leave
- Extended pension plan
- Daily sickness allowance insurance
- Employee assistance program
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- *All benefits and perks are subject to certain eligibility requirements
• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• For this position, we are able to consider applications from the following:
- - Swiss nationals
- - EU/EFTA nationals
- - Third-country nationals based in Switzerland with an appropriate work permit
- - Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits
