2nd Leve Supporter/-in
Location: Zurich, hybrid
Workload: Full time
Your tasks:
Receipt of technical customer inquiries (mail , chat & telephone)
Recording of all relevant information in the ticket system
Problem solving by analyzing and appropriate solution finding
Ticket creation for customers or direct solution of the problem on the phone
Consulting customers on general and administrative enquires
An active role in the co-design of improvements in terms of functionalities and usability is also desired
Your profile:
Commercial or technical diploma in the IT sector
Experience in customer service
Pronounced customer orientation
Team player
Communicative and eloquent
Native or equivalent german written and spoken, mandatory fluent English
Knowledge for French and Italian are a plus
Exact and structured working methodology
Quick comprehension and a high technical affinity -website design specifically
Wordpress experience is a plus
- Deutsch
- Englisch
- Französisch
- Usability
- Ticketing
- Wordpress