Head of Geneva Client Operations

Take your career to new heights and join a team of best in class professionals in our expansive organization.

Job Summary

As the  Head of Geneva Client Operations  in our Asset and Wealth Management function, you will have management oversight of 100+ employees and be responsible for all aspects of client onboarding and client maintenance including the fulfilment of Anti-Money Laundering (AML), Know Your Client (KYC) and tax requirements.  

This role with partner with client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. 

To be successful, you must have a strong regulatory background as well as experience in leadership management disciplines and relevant operations experience. 

You  will serve as senior escalation point of contact for Front Office and Operations colleagues, and will leverage a stakeholder network to drive the overall success of Client Operations. You will proactively manage controls and risk and will drive issue resolution.

You will be responsible and accountable for enhancing the operating model, driving strategic and tactical initiatives to improve colleague and client experience, all whilst ensuring adherence to firms standards and relevant regulatory requirements. 

Job Responsibilities

• Act as a subject matter expert on KYC / AML requirements and related policies and procedures
• Maintain a governance and reporting structure to ensure objectives are clearly defined and deliverables are documented with associated metrics to measure output
• Escalate to and discuss complex client issues with Compliance and risk partners
• Inspire and motivate the Client Operations team by understanding business drivers, articulating the value proposition, challenging the status quo and modelling desired behaviours and outcomes
• Drive critical thinking and proactively seek out best practices by understanding client needs and the impact of the relationship across the firm
• Deliver process enhancements, ensuring service levels, quality and control outcomes are met
• Resource management through proactive resource allocation according to changing requirements and volumes
• Acquire and develop talent, managing colleague performance, providing real-time feedback and fulfil performance management commitments 

Required Qualifications, Capabilities and Skills

• Extensive experience within financial services, operations or compliance fields
• Extensive experience managing large teams
• Proven track record in operations management
• Strong sense of ownership and responsibility with a can-do attitude with a passion for driving best practices
• Strong written and oral communication skills with ability to successfully influence internal and external stakeholders

Preferred Qualifications, Capabilities and Skills 

• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
• Change management mindset, questioning conventional ways of managing the business
• Comfortable with change, ambiguity, debate, conflict and informed risk-taking
• Willingness to make decisions, whilst challenging and influencing stakeholders to ensure decisions are well-thought out and can be executed from an operations and regulatory perspective