Collections Specialist
Job Purpose
We are looking for?Collections Specialists who really enjoys engaging with customers. As a Collections Specialist you will play a key role in helping customers answer account queries, and where the customer is in an overdue situation, you will help the customer make a payment so they can continue their service. The Collections Specialist will strive to deliver an exceptional customer service experience and ensure all customers in an overdue situation are offered a viable business solution that works to make payment. Ultimately, the actions and service provided by the Collections Specialist are the catalyst for providing customers with the reasons to stay with Regus.
KEY ACCOUNTABILITIES
- Manage the ongoing collections for named corporate customers, ensuring invoices are paid according to payment terms.
- Take responsibility for resolving disputes, ensuring that concerns are actioned correctly.
- Ensure payments are allocated in a timely fashion.
- Complete any administrative tasks as required for the efficient running of the team’s activities.
- Deliver a consistent and professional level of service at all times.
REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS
- Strong persuasion and problem solving skills.
- Excellent customer service skills including clear communication, fast responses, quick thinking.
- Collections experience
- Excellent written and verbal communication skills
- Self-starter who can work with direction but little supervision.
- Solid organizational skills, including the ability to prioritize and multi task in a demanding environment
- Team player
- Working knowledge of Microsoft Office Suite, including Excel and Outlook.
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
Join us at www.iwgplc.com
- Payment Helpdesk Agent.docx
