Implementation Specialist
Implementation Specialist (P3) – Melbourne, Australia
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
We are looking for an Implementation Consultant, to become part of the Solera Professional Services stream, who will be expected to become an expert in the installation and use of the Hollander Pinnacle product suite. You will support the post sales process by delivering server builds and training best practice usage skills of the platform. This will be done utilising a thorough, repeatable, customer focused installation, configuration and training strategy.
The role is heavily customer facing hence the ability to communicate at all levels is critical as well as understanding of financial year revenue targets, to support the sales teams commercial goals and ensure prioritisation is given appropriately to tasks and customers alike.
You would expect to become heavily skilled in our product suite, particularly understanding the integration of hardware and software applications of our products. You will be expected to build, configure and extensively train clients on the end-to-end product suite.
To be successful, this individual must be able to work to aggressive deadlines whilst remaining flexible to the needs of the business. This is a national role so successful applicants must be prepared to travel extensively across Australia and New Zealand. They must be able to demonstrate a proactive attitude and always take the initiative in ensuring outputs are delivered on time and to the expected quality. They will enjoy working in a strong team environment focussed on delivery of robust, high quality, value adding solutions to Solera’s customers.
What You’ll Do
Perform full technical end-to end installation, from server unboxing, to imaging the server to workstation installations, including printer and handheld device setup and configuration
Undertake Red Hat server installations, configuring servers as required
Full Training of clients in the use of all Hollander software applications virtually as well as on-site at the client locations
Creation of training materials and support documentation
Creation of post-install reports for management
Travel country wide as required. Necessary for on-site installations, training, and software consultancy
Support risk management and mitigation throughout the lifecycle of the installation, ensuring timely communication of any unresolved risks.
Keep abreast of all technical developments with the Hollander systems and the supporting software in use, in particular understanding implications of new releases.
What You’ll Bring
3+ years of professional experience in a desktop/software support role or equivalent IT related Bachelors degree
Previous network and desktop support/service desk/training experience
Strong knowledge of Windows PC Operating systems (Win 8, Win 10)
A firm understanding of Linux RedHat operating environment and SQL database knowledge
Ability to install and troubleshoot software and network configurations
Capability to manage time and work in a fast-paced, constantly evolving environment
Maintain strong interpersonal skills, develop comprehensive industry & product knowledge
Excellent written and verbal communication skills
A genuine interest in delivering high quality customer service
A positive attitude with a willingness to adapt and learn
Ability to communicate and work well within a team
A current and legally recognised full car drivers’ license
Be a permanent Australian resident
Desirable Criteria:
Certificate IV in Training and Assessment
2 years’ experience in software training
Formal qualifications in Information Technology or a related discipline
A healthy knowledge of motor vehicles and their componentry
*It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
