Service Delivery Manager 80-100% (m/f) | ict-personalberatung
Service Delivery Manager (m/f)
Our Customer is a very successful and fast growing IT company with headquarters in the city of Zurich as well as subsidiaries in the USA and Australia. The company operates worldwide and promotes digital transformation in healthcare with its lifestyle solutions. The corporate goal is to strengthen health and well-being through active engagement and artificial intelligence.
Your responsibilities
Technical day-to-day contact of a customer / partner portfolio fostering a strong relationship
Ensuring that provided services and delivery standards are met
Support professional services team in test phase of new projects and take over lead in day-today issue management and release coordination starting with the deployment phase
Coordinate releases of new features and language translations with customers
Your qualifications
IT Experience with external customer facing roles
IT project management
Applied knowledge and understanding of the ITIL disciplines (i.e. problem, change and incident Management)
Working experience with Jira and other Atlassian productivity tools.
Client communication experience
Fluent in English and German, further languages would be advantageous
Strong team player with exceptional interpersonal and communication skills, customer-focused and service-based thinkin
Your new employer
Multicultural and international working environment
Workplace in the city of Zurich
Open corporate culture with a lot of personal responsibility
Supportive and collegial environment
Projects in the field of digital transformation
Interested?
