Spa Category Manager – Salon & Fitness
JOB NUMBER: JB04091
VACANCY NUMBER: ADV04938
SHARE: https://www.careers.msccruises.com/vacancy/ADV04938/spa-category-manager-ndash-salon-amp-fitness-geneva
ORGANIZATION: MSC Cruises S.A.
BUSINESS AREA: Office
LINE MANAGER: Head of Spa
In line with the company strategy, the Spa Category Manager (Salon & Fitness) is responsible for the Spa Category including Consumables, Retail, Equipment and Disposables for the Salon & Fitness areas onboard. They maximize the revenues and return on investment in stock in all our markets, and guarantees the best representation and service for this category.
Category / Assortment Strategies:
• Analyse and propose the product mix, brand portfolio, and assortment for each Spa category.
• Develop and maintain assortments that are tailored correctly to the shop profile of each ship class and to each canvas.
• Analyse consumers trends, market changes, competitor prices and products, and past sales patterns to forecast future demand.
• Propose pricing policies in line with the divisional strategy per canvas which deliver compelling price advantage and savings to our guests.
• Measure the performance of existing assortment and make adjustment accordingly to have continuous input of newness and commercial ranges adapted by canvas.
• Propose actions to improve operational performance and margins.
• Provide continuous update to management on the category performance, challenges, future opportunities, and action plan(s).
Optimize Performance:
• Evaluate current sell through trends and other components that will affect the business.
• Communicate effectively with the Spa Purchasing & Planning Specialists to ensure forecasts to ensure “in stock levels” of key items.
• Define performance outcome by producing monthly vendor targets by ship.
• Work in partnership with brands on creating and maintaining exclusive and branding opportunities to provide points of competitive differentiation.
• Work in partnership with the Spa Operations Manager to deliver improved ROI by effectively controlling the inventory management, identified aged and slow-moving stock and implementing obsolete stock markdown.
• Communicate effectively to the Spa Planning & Purchasing Specialists where stock levels are not in line with expectations and identify in partnership the corrective actions required.
• Design with suppliers: shop lay-out, merchandising plans, brand placements, and planograms.
• Communicate clearly to Spa Operations Manager & Fleet Supervisors/Trainers expected lay-outs to implement, revise and improve.
• Work in partnership with the Spa Operations Manager & Fleet Supervisors/Trainers to ensure that inventories are controlled and that areas of inventory loss are effectively controlled.
• Work to ensure that promotions are in line with marketing calendar control framework.
• Identify and create regionally adapted promotion opportunities with/without suppliers and agree yearly planning for each season/area.
• Negotiate, coordinate, and follow-up promotions and performance incentives with suppliers, and ensure these are communicated through to ships via marketing calendar.
• Support suppliers in organising promotional/marketing events; Align activities, targets and marketing events to be delivered through marketing calendar framework.
Administration:
• Create articles into the system using the correct data from supplier, and ensure that missing or incorrect data is actively corrected.
• Set prices on system.
• Provide sales reports to suppliers in line with agreed reporting process.
• Use the correct system tools and actively seeks to improve knowledge and capability of these tools.
• Ensure correct administration of all the data in the database.
• University Degree in Business Economics, Supply Chain, or Procurement.
• Fluent English. Any additional language is an advantage.
• At least 3 years’ experience in a similar role.
• Experience within the Spa / Salon or Fitness Industry.
• Experience within the cruise industry is advantageous.
• Excellent knowledge of Excel and most common Business Intelligence packages.
• Excellent negotiation skills.
• Problem solving.
• Strategic thinking.
• Strong inter-personal and communication skills.
• Customer focused.
• Attention to details.
• Organisational skills.
EU Passport or Right to work in Switzerland.
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
