Field Service Engineer (Chicago, IL)
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Description
Duties are listed in order of greatest importance. The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
Responsibilities/Essential Duties
·Device new installation, troubleshooting onsite, training and phone fix the problem.
·Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement, etc.
·Customer follow-up and ownership of all product and service related issues. Work as a continuous customer interface for customer satisfaction feedback, etc.
·Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.
·Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.
·Assist the quality team with data collection and timely reporting to facilitate performance analysis.
·Understand how the assigned program integrates with system
Responsibilities:
·Provide onsite service for a variety of blood management equipment.
·Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
·Serve as a focal point for problem resolution assistance to subsidiary or distributor support
·Responsible for editing, writing, and modifying Service and Training manuals and SOPs
·Install, upgrade, repair, and maintain instrument systems in defined territory
·Provide technical support to staff, contractors and customers
·Manage the Service Territory including distributor’s service staff
·Respond to service requests and ensure customer satisfaction
·Manage service parts inventory levels
·Complete all required documentation in service tool (SFDC) same day as service
·Provide timely and accurate reports as requested
·Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
·Maintains routine contact with existing customer base
·We provide training about our products but you bring your technical skills
Required Education and Experience
·Bachelor's degree in Engineering or equivalent military experience. (Electrical/Electronic Engineering, Mechanical Engineering, or medical device engineering preferred)
·2+ years field engineering experience desired
·Familiarity with field alignments, electrical/electronics, or mechanical systems required
·Computer literacy a must
·Must be highly motivated and have strong problem-solving ability
·Excellent verbal and written communications skills
·Must have good technical writing abilities
·Must be able to work independently and as a team playerwith field alignments, electrical/electronics, and mechanical systems
·Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
·Travel requirement: 75% mostly by car but occasionally by airplane
·Ability to carry 50-pound tool case.
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