Sales and Service admin
Create / validate quotation and invoice to internal and external customers
- Support quotation and purchase order process on tools and spare parts sales through SAP/CRM
- Coordinate sales and service activity in SAP/CRM, maintain and ensure proper entries of sales, service labor and parts transactions. Closely work with sales and service team.
- Generate data for monthly/weekly report upon request
- Using CRM data for statistical analysis to support business.
- Provide timely support on related service activities and follow up discussions
- Assist goods and sample return, exchange, or cancellation process by working with logistics
- Maintain customer, vendor, forwarder profile, service contract, and material master data in SAP
- Coordinate with logistics and finance team follow-up on customer payment/delivery
- Support back office administration work and other ad-hoc support
- Facilitate internal and external communication and alignment with sales operation, logistics team, and headquarters
- FIT 4 SBU coordinator,
- Participate in FIT 4 project, support with user story prepartion,organize meeting when it is necessary for collecting BU requirements.Support with unit testing, attend SAP trainings for SD, MM module or other related modules.
- Support training concept and training documents creation within BU.
- Share project progress within BU and accomplish nesecceary tasks in FIT 4 later phase.
Education / ????
- Bachelor degree in business administration, management or relevant field
Experience /??
- 2 years or above in sales and/or service administration (e.g. SAP/CRM experience)
- Experience in cross function collaboration with sales, customer service, logistics, accounting, cross-region peers and HQ administration.
Other skills /????
- Good English communication and writing capability.
- Good knowledge on SAP/CRM , Experience in SAP S/4 HANA is a plus;
- IT skills: all Office software, especially Excel
- Knowledge/skills: Customer Service, Logistics, Data Management & Reporting
- Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented
- Good communication skills cross functions and regions, semiconductor experience is a plus
About the company
