Client Sales Advisor
Client Sales Advisor
Job description
We are currently seeking sales oriented Client Sales Advisors to join our team. This person must be committed to providing a great customer experience, while striving for exceptional results. As a Client Sales Advisor, your focus will be to provide exceptional phone, email and chat support for customers throughout their purchasing/ post-purchasing experience.
This role will provide Digital Sales supporting our customers via our online portal. This is a Hybrid position as a result you will be required to come into the office some days out of the week.
Profile
Duties:
- Provide exceptional online customer service support with excellent phone and written communication skills, resulting in maximizing online sales and a repeat client base
- Manage customer cases providing support and information regarding e-commerce products stock availability, order inquiries, returns, exchanges and shipping information
- Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients’ individual needs based on brand products
- Knowledgeable in company policies and procedures including after sales policies and repair management
- Understand customer needs and resolves cases to enhance brand loyalty
- Interact with our customers through inbound and outbound chats in a timely/professional manner
- Assist customers in identifying products that may fit their needs
- Provide recommendations to enhance their online shopping experience
- Improve customer experience by supporting and encouraging their purchase decision
- Assist in maintaining brand consistency by directing customers to brand specific resources
- Constantly achieve established performance goals of the position
- Identify and help solve customer issues quickly and effectively
- Report any technical issues the customers have on the website
Professional requirements
Requirements:
- A commitment to customer experience and providing the best support for new and returning customers
- Ability to think critically and apply logical problem-solving skills
- Strong work ethic, with the ability to act independently, be self-motivated, and work within the context of a larger team-oriented environment
- Strong written skills that lend to clear and concise text-based communication
- PC keyboarding and internet experience needed. Typing speed > 50 WPM
- Ability and desire to learn about the timepiece industry
- Past professional experience and accomplished employment history
- Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat etc
- Proficient in Microsoft Suite
- Adaptable to constantly changing environments
- High school diploma or equivalent and/or 2 + years of customer service and/or 1-2 years related experience
- Bilingual (Spanish) is a plus
- Ability to work under pressure while maintaining a calm demeanor
- Drives to meet and exceed sales goals and customer expectations
- Team player with a positive can do attitude
- Experience meeting or exceeding revenue expectations
- Resourceful and creative problem solver
- Genuine curiosity and open to learning
- Demonstrates a high level of energy, enthusiasm and empathy
- Ability to work a flexible retail schedule: including weekends, evenings, and holidays
The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.
- Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
- Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
- Company paid life insurance and Long Term Disability
- 18 days of PTO per year, 1 Month PTO after 5 years
- Special bucket of sick time per year extended paid time for medical, parental and military leave
- Holiday pay
- Voluntary FSA, STD, Accident/Hospital Indemnity insurance
- Employee product discount
For more information please see https://transparency-in-coverage.uhc.com/
