RIVER - Guest Services Agent
Guest Service Agent
River – Europe
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
ROLE OVERVIEW
Part of our Front Office team on our River vessels, the Guest Service Agent To provide guests at all times with friendly, personalized front-desk service, including concierge services, 24 hours a day in a manner consistent with Viking River Cruises’ high standard of guest services.This includes, but is not limited to, maintaining high standards and consistency of outstanding customer service and monitoring of all Guest Services-related tasks.The Guest Service Agent reports to Guest Service Manager.
WHAT YOU WILL DO ON BOARD
- Serve as the main information center for all guests and handle on-board sales transactions
- Operate phone switchboard, cashless system, and safety system
- Provide 24-hour concierge services and ensure smooth check-in and check-out procedures
- Maintain the guest infotainment system and update the logbook daily
- Handle guest complaints promptly and assist with medical disembarkations
- Coordinate and confirm guests' departure arrangements, organize guest documents, and assist with shore excursions.
WHY JOIN VIKING?
Elevate Your Career
Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:
- Paid training program in skills and approach to premium hospitality services
- On-the-job coaching to help you advance rapidly
- A lifelong network of hospitality professionals from many different countries
- Internal transfer opportunities to River, Ocean and Expedition ships
On board our ship
- Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members
- Crew cabins with only 2 berths (you will have one roommate).
- Travel to/from the ship provided by Viking
- Dedicated crew areas and activities
- Sundeck area for crew use
Employee benefits
- Paid vacation
- Referral program
- Loyalty bonuses
- No immediate tax deduction – potential for tax-free salary, depending on nationality
ABOUT YOU
- High school diploma required, degree with hospitality focus preferred
- Minimum 2 years experience in an upscale cruise line or comparable hotel in a similar position
- Must maintain confidentiality and discretion
- Extensive walking and standing required
- Fluent in English, with excellent oral & written communication skills, second language as per itinerary is an advantage
ABOUT VIKING
Founded in 1997, Viking is the world’s #1 small ship travel company - with a growing fleet of more than 80 river ships and seven ocean vessels sail over 100 itineraries around the world. In 2022, Viking expanded its award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations, as well as a new Mississippi River ship.
APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. For further information, please contact our recruiting team.
DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.
