Client Advisor
Your missions
- You welcome all clients entering the store and guide them regardless of the reason of their visit (browsing, purchase, after-sales).
- You understand and anticipate clients’ needs and preferences, to offer tailored solutions and exceed their expectations.
- You accompany the client on all touchpoints (in-store sales, distant sales, e-commerce, click & collect…) maintaining the highest standard of services.
- You leverage your expertise to master Maison products knowledge, services offered to clients and develop 360° vision of the Maison activity.
- You partner with cross-functional teams to resolve any client requests in a timely manner.
- Consistently achieving or exceeding individual and team sales objectives, you maximize every sales opportunity by deploying the adequate selling techniques (upselling, cross selling, collaboration with other CA, backoffice…).
- You successfully conduct and finalize sales on any touchpoint.
- You develop and strengthen long lasting client relationships and foster client repeat purchase on all touchpoints. You also create and cultivate a network of contacts to expand potential client base.
- Effectively managing your client portfolio, you maintain accurate and up-to-date client records and information in the dedicated system (data capture, qualitative and quantitative follow-up).
- You ensure an adequate number of contacts per client within a seamless client communication across all channels (phone, email, short message…) redacting relevant and personalized reach out.
- You adopt and master all “digital” tools that engage with clients inside and outside of the store (private appointment follow-up, stock inventory, wishlist, personalized catalogue, pre order proposal…) and optimize clienteling tasks.
- You contribute fully to the operational and administrative aspects in support of the store.
- You perform and contribute to regular back-office operations such as data entry, product receiving, daily closures, stock counting, AFSS processing.
- You perfectly handle stock tools, process and flow (reservation management, transfers).
Profile
- You have at least 5 to 10 years of working experience in a similar position, ideally in a high-end luxury boutique.
- Passionate by the jewelry, watches, and accessories, you have excellent selling skills.
- You have developed an excellent network and you are able to build truthful relationships with your clients and team.
- Client-focused, you strive to discover your client needs and guide them with passion across the Brand.
- Sales-driven, your excellent communication skills allow you to perform in your daily activities and maintain effective relationship with customers.
- You are flexible and rigorous, and you work in an organized and structured manner even in case of multitasking. As teamplayer, you create a positive and harmonious work environment.
- You easily use Microsoft Office suite and have strong knowledge of SAP.
- Finally, you are fluent in French and in English; Italian is a great plus, and any other languages would be a distinct advantage.
About the company
