Senior IT Support Technician - Suisse Vaud Lausanne - Axepta SA
Provide IT support to users & act as local IT liaison
· Coordinate the IT local service delivery in accordance with Group IT SLA's.
· Develop, implement, and support strategy, group policies and procedures, in accordance with the IT Area Leader/Manager.
· Ensure all IT services are delivered in a professional and effective manner.
· Provide technical advice and guidance to all level of stakeholders.
· Assist with troubleshooting systems/infrastructure and computer root cause analysis by working with other technical services team members.
· Installs, configures, tests, maintains, monitors, and troubleshoots associated end-user workstation hardware, software, networking software product and other IT equipment.
· Documents solutions and builds accurate knowledge bases, including maintaining IT asset inventory.
· Act as backup for server and network administration.
· Management of the IT infrastructure life cycle.
· Business needs analysis, solution study and proposal, implementation, users training and documentation creation.
· Optimize and maintain company security at all times and keep systems up to date, in accordance with group requirements.
THE EXPERIENCE AND SKILLS YOU WILL BRING
· Bachelor's degree in information technology.
· 7+ years of experience as Support Technician.
· Extensive knowledge of server, computer hardware and software.
· Extensive knowledge of administration and deployment of Microsoft systems and software: Server, Client, AD, WSUS, Office 365.
· Extensive knowledge of in management of the VMware virtualization environment: vSphere, Esxi, VM settings.
· Proven experience in Windows Server 2012 – 2022 as well as Microsoft o365 Administration.
· Good understanding of network infrastructure, servers, and databases.
WHAT WILL PUT YOU AHEAD
· Fluent English and French (spoken and written).
· Well-organised, autonomous, responsible as you will have minimal supervision.
· Strong communication skills.
· Ability to build and maintain positive relationships with stakeholders.
· High levels of personal and professional integrity, high levels of discretion and awareness of data protection.
· Proactive, flexible and with a service mindset.
· Strong analytical and problem-solving skills.
Willingness to travel occasionally.
