Manager Licensee Technical Support
Powering transformation for a sustainable future
At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.
As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.
Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.
WinGD is looking for a
Manager Licensee Technical Support
Responsibilities:
- Register and process all incoming error reports (NCR) and non-standard requests (RAE) from licensees and manufacturers.
- Supporting licensees in technical matters.
- Ensure that technical clarifications and responses are completed as per KPIs.
- Establish and maintain relations with licensees.
- Coordinate clarifications with experts and other internal bodies.
- Registering incoming and outgoing correspondence.
- Translate technical answers into English, considering cultural and political aspects.
- Distribute TCL and SL to licensees and ship owners.
- Manage in collaboration with other stakeholders WinDB (data base).
- Support and Maintain customer portal with colleagues in TLS group.
- Together with colleagues in TLS group hosting licensees when they visit Winterthur. This can be for high level visitors to trainees.
- Report all activities with regards to technical support requests from licensees.
Requirements:
- Intercultural understanding
- Independent, structured and careful work
- Positive when being presented with new work processes or additional tasks.
- Interact with group and colleagues in the entire organization with a positive mind for developing department KPIs and other objectives regardless of department location.
- Act with respect to WinGD licensees even when they tend to communicate in what can be perceived as aggressive.
- Build relations internally and externally.
- Good technical understanding of 2-stroke engines.
- MS Office, especially Excel and PPT.
- Business level in written English.
- Approaching with a mature mindset, focusing on the best possible outcome/solution for WinGD and partners.
Our offer:
- An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
- A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
- Award winning and extraordinary products
- Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
- Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
- In-house technology training and professional development opportunities
CH-8401 Winterthur / Winterthur / HHI Site Office / Freiburg
