Senior Professional Services Specialist
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for ? Senior Professional Services Specialist who is ready to join our mission in creating a #CyberFit future!
In this role you will be a Single Point of Contact for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving Monthly Recurring Revenue goals. The role requires ability for occasionally travel, including internationally.
WHAT YOU'LL DO
- Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers’ requirements.
- Develop PSA and SOW in collaboration with Sales and Legal teams.
- Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work.
- Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages.
- Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required.
- Review customer’s implementation and integration plans and make recommendations in line with best practices.
- Present new product functionality, engage customer in evaluation of new product releases.
- Keep track of customer run rates, develop remediation plan in case of negative dynamics.
- Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests.
- Update customer on regular basis about progress of work on support cases, incidents, and features request.
- Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports.
- Provide feedback to Acronis Product Management teams based on customer requirements;
- Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period.
- Manage internal organization development projects, ensure consistent execution and reporting.
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
- 3+ years of technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration.
- 3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.
- Security certification: CISSP, CompTIA Security+, etc.
- Excellent communications, interpersonal, and presentation skills.
- Excellent business analysis, project, risk, and relationship management skills.
- Ability to interact and communicate with multiple stakeholders, including C-level.
- Fluent written and spoken English language.
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team.?Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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