Booking Agent
BOOKING AGENT
EXTERNAL AGENT - ENGLISH SPEAKING
AIC Travel Group is a full-service global wholesaler, based in Geneva, Switzerland, with almost twenty years of experience
in B2B online distribu?on with a commitment to professionalism and quality travel service. The company offers a large
and diverse worldwide inventory of hotels (including direct contracts) as well as various ancillary services.
To learn more, visit www.aicgroup.bi z
As part of our con?nuous development, we are looking for a skilled and mo?vated person to work in the interna?onal
travel industry.
- 100% Remote
- Full working shi? (8:30h per day, 5 days a week)
- The weekly schedule can include Saturdays and Sundays with addi?onal days off
- Night shi?s - 1 week in 2 months
- Immediate start PRIMARY RESPONSIBILITIES:
- Management of emergency cases, complaints, reloca?ons, etc.
- Providing a high level of support to the customers
- Review bookings with suppliers and hotels
- Resolve cases with clients and hotels
- Follow up with travel agents
- Update bookings on daily bases
- Check the system on a daily basis
- Email and phone communica?on
with clients
PERSONAL SKILLS:
- Fluent in English (wri ?en and spoken). Italian language is a plus
- Diploma of Higher Educa?on or BTEC Higher Na?onal Diploma
- Experience in tourism is a real plus
- Knowledge in online booking systems (like AIC, Goglobal, Agoda, Hotelbeds, Booking.com and similar)
- Calm and logical thinking when under pressure
- Good level of nego?a?ng skills
- High a?en?on to details
- Autonomous and self-mo?vated, with a sense of organiza?on and responsibili?es
- Good command of communica?on tools: telephone, e-mail,
computer systems (booking pla ?orms)
WE OFFER:
- Nice and professional working team
- We will provide you with the possibility to grow in your career
- Compe??ve salary, based on our interview, skills and previous experience
- Mo?va?onal growth, according to your personal capaci?es and responsibili?es
- The salary is paid in E URO with no delays
If you are interested in and possess the above quali?es, please send your CV and your mo?va?on le?er in English
to hr @aicgroup.biz with a subject line: CV - BOOKING AGENT + your name and surname (in La?n le?ers).
Only the applications strictly corresponding to the above criteria will be considered.
About the company
Geneva