Customer Onboarding Specialist Thirdparty (f/m/d) 80-100%
Join us in the top league!
We are the largest private telecommunications company in Switzerland and a subsidiary of Liberty Global. With Switzerland's leading gigabit fiber optic network and one of the world's best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion, pioneering the market. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.
Make the most of your talent: Get to know Sunrise righthere!
We're seeking a driven Customer Onboarding Specialist Third Party to join our team! Your role will involve managing incoming customer requests within specified SLAs or desired dates, creating and overseeing maintenance contracts, and ensuring timely renewals for hardware parts and licenses. Additionally, you'll coordinate Return Material processes with external partners, ensure accurate service invoicing, and maintain proactive communication with customers for streamlined order handling. If you're ready to contribute to a dynamic team environment and enhance customer satisfaction, apply now!
- Takeover of incoming customer requests treatment respecting the
defined SLA or customer wish dates - Creation and management of Maintenance Contracts
- Assure in-time renewal for Hardware Parts and Licences
- Handling of RMA Process and coordination with external Partners
- Assure the correct generation of the service invoice and cross-check therefore the ordered services and pricings
- Proactive communication with customers in order to assure the best possible order handing and to keep them always up to date
- Adaptation and development of processes linked to the daily work
- Technical education or good technical flair/experience
- At least 3 years of job experience
- IT literacy (Microsoft Office, SAP, CRM, SalesForce)
- Affinity towards highly technical solutions, and complex services
- Ready to make an extra-mile to assure customer requests
- Can Do Mentality who plays well with others (team player)
- Language skills - German/English, French will be a plus
At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.
In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.
Seize this opportunity to join us on our journey to actively help shape our future!
Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.
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