Operations Specialist E_G
For our client, a global company with headquarter in the city of Zug, we are looking for a person to join as Operations Specialist E_G
RESPONSIBILITIES
Job Purpose/Summary
As an experienced operations specialist you will be responsible for the handling of the operational aspects of our customer business. The operations specialist's responsibilities include order management, organisation of logistics and customs handling, management of exceptions and dealing with the contact partners on the customer, supplier, and service provider side. To be successful as an operations specialist, you should be committed to improving customer experiences and able to ensure operational efficiency. Ultimately, a top-notch operations specialist should be proactive, have excellent organizational, communication and problem-solving skills. Key Accountabilities/Result Area Based on your experience you will be accountable for:
Website: www.mz-personal.ch
Website: www.mz-personal.ch
RESPONSIBILITIES
Job Purpose/Summary
As an experienced operations specialist you will be responsible for the handling of the operational aspects of our customer business. The operations specialist's responsibilities include order management, organisation of logistics and customs handling, management of exceptions and dealing with the contact partners on the customer, supplier, and service provider side. To be successful as an operations specialist, you should be committed to improving customer experiences and able to ensure operational efficiency. Ultimately, a top-notch operations specialist should be proactive, have excellent organizational, communication and problem-solving skills. Key Accountabilities/Result Area Based on your experience you will be accountable for:
- Managing day-to-day operations and order management
- Interacting with customers, suppliers, and other service providers, handling exceptions and resolving issues
- Interact with the other business departments in order to enable a smooth operation
- Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards
- Assisting with the implementation of new processes and procedures
- Identifying ways to improve customer experiences
- Tracking and reporting on operational performance
- Maintaining policy and standard operating procedure documents
- Bachelor and/or commercial practice or similar
- 3+ years of experience in operations/order management or in a similar role
- Excellent SAP user skills in the logistics modules (SD/MM) or similar ERP/MRP/TMS systems
- Experiences in CRM, In-Export, logistics and customs procedures
Website: www.mz-personal.ch
- Ability to analyse and improve operational processes
- Motivation to work in challenging global Supply Chain environments of companies in various industrial sectors with rd different entities such as customers, suppliers, 3 party logistic providers, authorities etc.
- Strong organizational skills
- Excellent communication skills, both written and verbal
- Excellent oral and written English skills; German is a plus
- Strong problem-solving and time management skills
- Proactive and detail-oriented
Website: www.mz-personal.ch
About the company
