Workplace Product Engagement Manager

AXA’s One Workplace Strategic Program is aiming at standardizing Workplace IT-services across all entities of the Group. For achieving this, a solid catalogue of modern workplace solutions has been developed covering different sub-domains: devices, virtual desktop, collaboration and meeting experience. By end of 2026 these solutions should be adopted by 110K users distributed across 45+ operating companies. Apart from drastically improving user experience, the target workplace solutions were designed based on public cloud services, enabling AXA to rationalize their IT-investments in on-premises datacenters.

Service :

As member of the One Workplace team, you steer and moderate the relationship between Workplace Global Product organization and several assigned European AXA subsidiaries (entities). You supervise product adoption and project delivery.

Your main tasks:

• Capture business & user requirements and consolidate input for Workplace Product evolution
• Develop entity onboarding planning for all Workplace Global Products leveraging Skyline Adoption dashboard
• Understand entity product consumption (legacy and target) and opportunities for growth
• Keep track of achieved benefits for the entity in term of efficiency, security and user experience
• Epic-management: coordinate delivery dependencies between multiple product-families, product-lines and global programs
• Primary escalation level in case of dissatisfaction and conflict mitigation between all stakeholders
• Leverage the Workplace partnership dialog format for G9+Partners entities
• Active contribution to the agenda and organization of entity-focused communication events: Workplace Product Lines Community Service Review, One Workplace Newsletter, Workplace Products Community Roadshow, ...

Deliverables :

Ensure success of your pool of entities:

In collaboration with each product line and entities’ project manager

• Enforce Workplace deployment method and contribute to its continuous improvement
• Support both product and entity into achieving in time, in quality and in budget the migration projects, provide accurate risk and issues view to the whole organization

Actively contribute to roadmap build:

In collaboration with each product line and the local IT market

• Engage with CIO/CTO and workplace teams in the entities to agree entity onboarding and roadmaps for deployments

Prepare and steer steering committees with each if the entities

In collaboration with each product line and the local IT market

Your Profile

• Ensure the operational governance is in place and run smoothly
• Set-up and run required monthly governance to open dialog between the entity and the global workplace organization to define priorities and manage issues in a partnership spirit.

Mandatory Technical & Functional expertise

• Senior Project management with Minimum 3 years in IT operations or IT consulting focusing on Workplace
• Excellent inter-personal skills and Team-player
• Results-oriented and self-motivated
• Rigorous and organized
• Ability to engage with and manage senior stakeholders across an international footprint
• Ability to interact with technical experts and with process owners
• Excellent verbal and written communication skills in English

Preferred Technical & Functional expertise

About AXA

• Experience with workplace infrastructure solutions
• Able to work on multiple simultaneous tasks with limited supervision
• Manage and prioritize tasks and time efficiently. Be able to work under pressure and meet deadlines.
• Knowledge of ITIL disciplines

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture ofAbout the Entity

respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

What We Offer

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.