Workplace Experience Manager
- Provide state-of-the-art reception services that align with Sonar’s brand and culture
- Contribute to offering a pleasant work experience to SonarSourcers
- Support employees’ lifecycle management
- Support Sonar’s in-office events
- Support SonarSourcers & external customers with modern and efficient travel services and assistance
- Monitor the OC framework compliance with operational excellence
Be responsible for a team of 4 Office Coordinators and 7 Offices, acting as the DRI for all OC-related topics. You will directly report to our Vice-President of Operations and focus on two primary responsibilities:
- Empower the team to reach the highest level of performance and well-being to deliver the following OC services successfully on a daily basis:
- Reception services
- Pleasant work experience
- Employee life-cycle management
- In-office events
- Travel support
- Monitoring
- Coordination with 3rd parties
- Support the continuous improvement activities and projects related to OC
- Be accountable for following up on market trends, benchmarking Sonar's OC services
- Coming up with tangible & relevant improvement ideas
- Be able to prioritize these ideas according to effort/impact ratio and implement them as part of OC's CI and roadmap
- Minimum of 3 years managing an office coordination or facilities management team, with a background experience of a minimum of 5 years as an Office Coordinator/Facilities Management role.
- Previous experience opening new offices in different countries with a track record of success.
- Leadership: Strong team leadership and ability to drive cross-functional collaboration.
- Operational Knowledge: Expertise in managing office maintenance, vendor contracts, and safety compliance.
- Technology Proficiency: Familiarity with workplace technology, including facility management software and collaboration tools.
- Financial Management: Proven experience in creating and managing budgets, with a focus on cost efficiency.
- Communication: Excellent written and verbal skills for interacting with employees and stakeholders at all levels.
- Problem-Solving: Ability to assess data, identify challenges, and implement effective solutions.
- Experience in Project Management is a strong plus.
- Fluent English is mandatory, French will be a plus.
- Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.
- We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!
- We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).
- We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.
At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.
Place of work
Geneva
1215 Geneva 15
Contact
Marta Campelo
022 510 24 24
Write an email