Transfer Agent, Associate 2

State Street was founded in 1792 and is an Industry leader focused on institutional investors. State Street has earned its reputation as a world leader in the financial services industry by successfully meeting and exceeding the changing needs of our customers – some of the most sophisticated investors in the world – for more than 200 years. As the world’s leading investment service provider, State Street provides an array of customized investment solutions to asset managers, pension funds, hedge funds, insurance companies, collective funds, mutual funds and nonprofit. With industry expertise, innovative technology and our relentless focus on the success of our customers, we are able to provide complete solutions through every aspect of the investment process. Ready to invest in your career?

Junior Transfer Agency Administrator

Who we are looking for

This role offers an opportunity for the successful candidate to be part of an Investor Servicing team.  The candidate should have some operational knowledge of query management, client servicing, and process adherence.  A major focus will be on ensuring that business standards and client deadlines are met on a consistent basis by delivering high quality client service both internally and externally.

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

ACTIVITIES / TASKS include:
Client Service

• Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner
• Quality control of transactions processed and client correspondence
• Ensure business standards and client deadlines are met on a consistent basis
• Assist in initiate Error, Fines & Loss analysis
• Escalate client issues where necessary
• Arrange payment of fees, expenses on behalf of clients
• Prepare and distribute daily contract notes and monthly investor statements in accordance with client instruction

Technical

• Adhere to procedures in relation to all tasks
• Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation
• Identify process efficiencies in the course of their daily work and propose to line managers
• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
• Gain broad expertise on company products
• Build and maintain internal network of contacts       

Communications

• Liaise with other departments in an effective manner
• Provide/seek regular feedback to team leader

Team

• Act as an effective team player & deputies for immediate supervisor when appropriate
• Show organizational skills for oneself and others
• Display effective team focus by assisting colleagues in their daily routine
• Positively influencing team morale in order to achieve set standards and goals
• Show willingness to assume additional tasks in order to share workload within team/department
• Maintaining a “can do” attitude

General

• Display initiative
• Administration of Clients/Investors correspondence
• Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management

Education & Preferred Qualifications

• 2+ years’ experience in operations, ideally within the Funds industry
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Strong written and verbal communication skills in English, German is a plus
• Possess excellent organizational, planning and co-ordination skills
• Previous experience in reviewing and implementing initiatives, policies and procedures desirable
• Ability to work accurately to tight deadlines
• Proactive and able to work both independently and as part of a team

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.