Trainee - Service Management Leader

Hej Service Management Leader, Questioning everything? IKEA has the perfect job for you. 

Are you ready to touch lives and living rooms all over the world? IKEA is looking for a Service Management Leader trainee who isn't afraid to think outside the box. Working with us is all about adding value, playfully challenging everything, and finding new ways to improve lives. 

At IKEA, we do things a little differently. We like to break things (like rules) and make things (like planet-friendly?plantballs). We dare to try, and we dare to fail.?And above all else, we are driven by our shared vision – to create a better everyday life for the many people. If our culture speaks to your heart, we would love to hear from you! ???  

What we would like you to bring to the table 

As a Service Management Leader trainee you will be a part of leading?Service Design and Service Performance?for IKEA Supply. Together with your team you will be a pioneer on the Service Management & Operations journey empowering?our user?community in creating a better everyday life for the ‘many people’ by ensuring an efficient and user-centric usage of IT services. In addition to the work assignment we also offer a unique opportunity with a one year onboarding program together with other trainees in different roles and countries across IKEA, aiming to give you the best possible start in your IKEA journey. In the trainee program you will be able to get a deeper understanding of the IKEA value chain, business processes, tech challenges and opportunities, our culture and values and more

Why join us? 

At IKEA, you become part of a team committed to making a positive impact. We are all in on equality inclusion, with curiosity driving our efforts to find better ways to do things. We foster a nurturing and flexible environment that supports your well-being and professional development, ensuring we all grow together. 

We will also offer you a great career adventure where you shape your career journey at IKEA! With chances to work in different roles and countries, supported by our fun internal training programs and personalized growth plans, almost anything is possible. 

Join more than 200.000 colleagues that all share one purpose. Making people feel at home.  

What kind of co-worker are we looking for? 

We’re searching for someone who thrives in finding better ways to get things done and doesn’t take themselves too seriously. A co-worker who is passionate about the well-being of our planet and considers equal opportunities for everyone a no-brainer. Someone who enjoys collaboration and celebrates personal and professional growth. 

Here’s what we’re looking for in our ideal candidate for this role: 

• Passionate about technology and strives to improve their work every day 

• Enjoy working in a team and solving problems 

• Relevant educational background within IT/IT Service Management and Service Management and/or 1-2 years of work experience within the field   

• A wish to grow with IKEA and to help millions of people look forward to going home 

• Solid knowledge of IT governance frameworks 

Interested? We’d love to hear from you!  

At this point you might sit with some questions and if you are curious to know more, we are happy to support you! For role specific questions, connect with hiring manager Pia Nilsson at Write an email and for questions regarding the recruitment process, connect with Olivia Swärd P&C Specialist (Recruiter) at Write an email.  

Please attach both CV and motivational letter in your application in the Smart Recruiters system (as we do not accept applications through mail). Last day of application for this position: 2 September 2024. And don’t worry, your application won’t disappear into cyberspace. We promise to get back to you within 30 days after the final day of application. We expect a high amount of applications for this position. We promise that your application will get the careful consideration you deserve and would already now like to thank you for your patience and availability throughout the recruitment process! 

We will look forward to welcoming you to start with us! The latest start date for the Trainee Program will be 15 January 2025, with the possibility to start sooner. 

Please note, we do not offer relocation support for this position.  

Eager to turn tech dreams into everyday moments? Apply now and explore the opportunities that await you!  

Btw, have you also noticed that we have other opportunities for the Trainee Program at Inter IKEA? Follow this link to explore https://jobs.ikea.com/en/search-jobs/equalityintech

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