Technical Trainer, Support Services | Santa Clara, CA

Johnson & Johnson is recruiting for a Technical Trainer, Support Services to join our Technical Training team. This position is located in Santa Clara, CA.

About Johnson & Johnson

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.

Position Summary

We are looking for an enthusiastic Technical Trainer who is responsible for the field service technical certification training program. The technical trainer is responsible for designing, planning, preparing, conducting, and evaluating classes related to product installation, maintenance, repair, upgrades, new product releases, and clinical use of robotic devices. The candidate must possess solid technical aptitude and be an excellent communicator, able to explain complex subjects in a clear, simple, understandable, and interesting way. The trainer is responsible for coordinating employee training needs with managers, product support engineering, manufacturing and R&D to identify training needs and map out technical skill development plans for teams and individuals.

Core Responsibilities

• Design, plan, prepare, course training materials (course outlines, background material, instructional materials, and training aids), and conduct training through classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies.
• Assess training needs and certification requirements.
• Design of computer-based and multimedia curriculum.
• Assess the skill level and training gaps of employees.
• Host train-the-trainer sessions with internal subject matter experts.
• Manage and maintain service training facilities, equipment, and supplies.
• Maintain a safe and healthy training environment by following organization standards and legal regulations.