Team Lead End User Support in Zurich, Switzerland, Europe & Middle East

Team Lead End User Support

Schroders plc, with headquarters in London, employs over 6100 talented people worldwide, operating in 37 different locations across Europe, the Americas, Asia, the Middle East and Africa, close to the markets in which we invest and close to our clients. Schroders has developed under stable ownership for over 200 years and long-term thinking governs our approach to investing, building client relationships and growing our business.

Schroders in Switzerland is a renowned Financial Institution with around 450 employees located in Zurich and Geneva. For our private clients we provide tailor made investment solutions and complementary financial services. Schroders in Switzerland ranked 4th place in Best Employers 2023. We scored strongly in the areas “Image & Growth”, “Working conditions & facilities” as well as “Sustainability”. We invest in a broad range of asset classes across equities, fixed income, multi-asset and alternatives. We also specialize in providing high-quality private equity solutions to our clients.

To support our IT team in Zurich, we are looking for a motivated professional for the following position:

Team Lead End User Support

Role Overview

It is the responsibility of the EUC Support Services Team Lead, Switzerland to ensure that the team members provide the best possible service within agreed service levels for Switzerland offices (Zurich and Geneva) and to minimize disruption to the end-users.

The team leader co-ordinates the daily operation of the EUC team by monitoring, assigning and escalating work items (Incidents, problems, service requests, changes), arranging shift and support cover for his team.

Key Responsibilities:

• Lead and manage the End User Services Team, providing guidance, mentoring, and performance feedback to team members overseeing the day-to-day operations of the team.
• Establish and maintain collaborative relationships across IT multiple teams in a matrix managed environment to ensure the prompt resolution of technical issues
• Manage third parties, ensuring they are delivering services in line with Schroders’ expectations and contractual obligations
• Maintain hardware asset management database for supported offices in accordance with the global process, including stock management and disposal of assets.
• Collaborate with stakeholders to identify and prioritize IT service requirements, ensuring alignment with business needs and objectives.
• Develop and maintain strong relationships with internal stakeholders and business units to understand their technology needs and requirements.
• Act as a liaison between the IT department and end users, ensuring effective communication and managing expectations.
• Collaborate with vendors and external service providers to ensure seamless delivery of IT services and support.
• Monitor and report on the performance of IT services, analysing trends, identifying areas for improvement, and recommending corrective actions implementing service improvement plans as required.

Technical Skills:

• ServiceNow, Windows OS, Microsoft 365, SCCM, Intune, AAD, AD, Windows 365, Bomgar, Citrix, Systrack, Azure, MDM, Hardware Asset Management

Required Profile:

• Degree in Information Technology or a related field: A bachelor's degree in Information Technology, Computer Science, or a similar discipline can provide a strong foundation in computer systems, networks, and software development. This degree can help you develop a solid understanding of technology principles and concepts.
• Excellent time management and prioritization skills with a pro-active approach to tasks
• Ability to operate under pressure, in a logical manner enabling consistent delivery to demanding deadlines.
• Team player with experience working in a matrix managed environment.

Schroder Investment Management (Switzerland) AG

Talent Acquisition / People & Culture

Central 2, 8001 Zurich, Switzerland

www.schroders.com

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.