Systems Engineer, Service Repair | Santa Clara, CA

Johnson & Johnson is recruiting for a Systems Engineer within our Service Solutions organization supporting J&J MedTech. This position is located in Santa Clara, CA.

About Johnson & Johnson

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.

Position Summary

The Systems Engineer plays a pivotal role in providing technical leadership for the development and implementation of service and repair processes tailored for subsystems of the capital system, ensuring alignment with cost, performance, and customer satisfaction goals. Their primary responsibilities include collaborating with R&D and Manufacturing, developing comprehensive repair instructions and documentation, providing and executing technical support, driving or supporting service center validation, monitoring service performance, implementing improvement programs, and serving as a subject matter expert. Additionally, the Systems Engineer will execute maintenance operations at the capital system, providing troubleshooting and root cause support to R&D and other stakeholders. This role is critical for service and repair operations as it ensures efficient functioning of capital equipment, drives cost-effective operations, monitors performance, recommends improvements, achieves customer satisfaction objectives, and maintains product integrity. The Systems Engineer's technical expertise and leadership optimize processes, address technical issues, ensure compliance with regulatory standards, and contribute significantly to overall operational success.

As a member of Service Solutions, you will contribute to developing a sophisticated robotic medical platform. For a self-motivated engineer, this is a unique opportunity to jump into the middle of a fast-paced environment, passionate about quantitative results and delivering a platform that goes above and beyond. We can offer opportunities to grow your engineering skills and long-term career growth!

Responsibilities

Under general direction and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position will:

• Technical Expertise and Support:- Serve as the Subject Matter Expert for assigned Service & Repair area, mentoring junior engineers and technicians.
• Provide technical support to R&D, Manufacturing, customers, and Ottava service lines.
• Apply diverse engineering knowledge and statistical techniques to enhance processes.
• Provide technical support for troubleshooting capital system and subsystems. Execute service operations at the capital system and serve as an SME for subsystem issues in the assigned area.

• Process Development and Improvement:- Work closely with R&D and Manufacturing to identify service repair requirements for new products, ensuring cost-effective service operations.
• Develop comprehensive repair instructions, manuals, and documentation to support the service business.
• Drive or support the validation of authorized service centers.
• Monitor service performance, analyze results, and recommend product and service process improvements.
• Implement programs to achieve customer satisfaction objectives.
• Identify technical tasks, risks, and opportunities, providing estimates of resources and budgets.
• Determine the need for specialized equipment and facilities, optimizing project efficiency and effectiveness.
• Collect data to evaluate project infrastructure and compliance with performance measures.
• Develop corrective and preventive actions to ensure project success within budgets.
• Recommend cost reduction strategies and initiate corrective actions.
• Analyze equipment histories to address repetitive failures and revise procedures accordingly.
• Coordinate tactical maintenance and process improvement opportunities.
• Assist in the development and implementation of control plans for new projects.
• Generate maintenance reports and survey best practices within the responsibility area.

• Collaboration and Leadership:
• Coordinate activities with internal and external stakeholders, leading engineering assignments to completion.
• Adhere to safety policies and procedures.
• Monitor development and production processes, identifying areas for improvement.
• Perform other duties as needed.