System Support Engineer
System Support Engineer
We are seeking a results-oriented, operationally-focused events engineer to provide front-line technical support and troubleshooting for our tracking and video augmentation products. You will communicate across teams and have the opportunity to work within multiple systems, analyzing, identifying and resolving issues to help ensure efficiency for several groups. This role works primarily during non-traditional hours for live sporting events and is going to be based in our Lausanne office.
What You’ll Do:
- Alert response from automated systems and internal users
- Coordination of incident response for live disruption of services
- Perform root cause analysis on incidents using Unix tooling, log analysis, service debugging
- Manage communication with key stakeholders
- Design and implement robust alerting for all of the services tied to delivery of external services
- Follow-up with engineering, operations, and account management groups
- Participate in an on-call rotation that emphasizes eliminating repeating escalations
What You Have:
- At least 3+ years of technical work experience
- Experience with managing technical employees
- Working evening, weekend, and holiday hours (Around live sporting schedules)
- Operational experience with real-time systems under Service Level Agreements (SLAs) Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments
- Critical thinking skills in software systems diagnosis under time pressure
- Self starter based on provided written documentation and training
- An appetite to learn and grow from every incident
- Process-orientation, creative problem solving
- Written communication style focused on concision, clarity, and clear next steps
- Good documentation habits
What Sets You Apart:
- Basic knowledge of networking systems and hardware installation
- Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript
- Experience with command line tools in Linux or Unix
- Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog)
- Experience with SQL
- Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus Experience working in live sports
- Experience with cloud computing (e.g., Amazon Web Services)
- Availability to travel domestically and internationally
https://www.secondspectrum.com/careers/opportunities/?gh_jid=5990656003
Place of work
Rue du Simplon 25
1006 Lausanne
About the company
Morges / Los Angeles / Lausanne / CH-1006 Lausanne
