IT Support Operations Specialist
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Lenovo seeks a IT eDiscovery Project Manager to play a critical role in supporting Users of Legal solutions, Legal Operations Projects, and process improvement initiatives.
Job Responsibilities (Essential functions and duties):
1. Support the Legal Operations team in a project manager role for eDiscovery projects (i.e., specifically run status meetings, take notes, track issues, and update project plans).
2. Support System administration tasks for eDiscovery client instance. This includes but is not limited to supporting data to and from the system.
3. Support customers in use of tools, including training, use case support question and issue resolution, and confirm system data quality.
4. Perform testing of new enhancements and software tools document process updates for end users.
5. Support of system administration processes including data input based on use case need for eDiscovery, execute support tasks for identification, preservation and collection, processing review and analysis, Bates numbering, Production, and database management (active / inactive storage based on requirements).
6. Support and utilize other Legal Operations tools as needed such as SharePoint sites and web tools, Chatbot Q&A input and testing, and other applications that allow Legal users to interact with the Legal team more effectively.
Basic Job Requirements:
· English advanced (fully bilingual) this position reports to USA eDiscovery experience – 2-5 years.
· Legal Operations team experience – 2+ years
· System Training experience – 1+ year
· Knowledge/Skills/Abilities/Competencies (KSAC’s)
· API support
· System Administration capabilities
· eDiscovery Process Support
· Excel capabilities (Spreadsheet tracking, pivot tables, data analysis)
· SharePoint capabilities
· Process Flow charts and word documentation for processes.
· Project coordination – task planning
· Demonstrated ability to learn new software and systems quickly.
· Demonstrated capability to work with external and internal support personnel on projects and issues resolution.
· Bachelors
· Travel Requirements (expected % travel) Less than 10%.
Preferred Requirements
· ELM or other legal systems – 2 years preferred.
· Exposure to project and process management tools (MS Project, Smartsheet, MS task planner) and familiarity with scrum and agile project methodologies
We are equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.
