IT Support Analyst with SAP HR module experience

305 King St W

Suite 1100

Kitchener, ON N2G 1B9

Canada

IT Support Analyst with SAP HR module experience Description

ABOUT THE ROLE

Are you an expert when it comes to SAP HR module? Do you have proven ability to solve complex issues, covering both technical and business needs?

If so, we are looking for an IT support analyst who will be working in the HR & Legal application support team and collaborate closely with the global HR business payroll team in Zürich. The role requires a mix of remote and on-site work in a hybrid model.

Responsibilities

• Run monthly Swiss payroll closure procedures
• Prepare and process year end activities
• Testing releases in test environment and tracking them (Jira)
• Set up and run batch processes (Batchman)
• Manage incident and problems as part of the client’s incident and problem management process for the Swiss payroll application
• Investigation and analysis of technical issues within the application
• Providing workarounds where applicable
• Perform general housekeeping on the application
• Perform root cause analysis (RCA) on serious incidents
• Participate in internal and external audit assessments
• Functional/hierarchical escalation and notification to management of the client for high impacting incidents, problems and keeping end users informed until the ticket is resolved
• Application health monitoring (comprising review of application logs, identification and analysis of exceptions)

Requirements

• Previous production experience in the technical/application area and/or education in IT
• SAP System experience in general and query knowledge
• SAP-HR-module knowledge
• Good knowledge of MS Office tools (Access, Excel and Word)
• SQL knowledge is a mandatory requirement
• Experienced in batch scheduling
• Fluent English and German skills

Our Benefits Include

• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Referral program
• Hybrid working opportunities
• Global business travel medical and accident insurance
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more
• EPAM Switzerland was named a Top Company 2022, 2023 & 2024 by Kununu for its people centric culture built on life-long learning
• Certain benefits and perks may be subject to eligibility requirements

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• For this position, we are able to consider applications from the following:
• Swiss nationals
• EU/EFTA nationals
• Third-country nationals based in Switzerland with an appropriate work permit
• Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits