IT Support Analyst with SAP Basis experience

305 King St W

Suite 1100

Kitchener, ON N2G 1B9

Canada

IT Support Analyst with SAP Basis experience Description

ABOUT THE ROLE

Are you an expert when it comes to SAP Basis? Do you have proven ability to solve complex issues, covering both technical and business needs?

If so, we are looking for an IT support analyst who will be working as part of the Group Functions Finance Team to manage large and complex SAP landscape with multiple systems in Zürich. The role requires a mix of remote and on-site work in a hybrid model.

Responsibilities

• Manage and support multiple SAP systems
• Perform patch updates, kernel upgrades and system upgrades to ensure the landscape is consistent
• Troubleshoot incidents, debug SAP and Database (Oracle and HANA) and define workarounds for known errors and initiate process improvements
• Monitor SAP performance, workload statistics, analysis and tuning
• Manage storage solutions for virtual database files, hard disks and application data
• Interact with internal and external stakeholders
• Share knowledge, support, train and coach other team members

Requirements

• Ideally 8+ years of hands-on experience in SAP Basis
• Proficient in Linux and Windows with expertise in Oracle and HANA
• Experience in SAP router, System Landscape Directory and troubleshooting of ABAP and Java platforms
• Exposure to Azure technology for SAP hosted systems
• Proficient with other software development tools, such as JIRA, GitHub
• Ability to solve complex issues, good at problem statement analysis and solution design thinking
• Confident communicator that can explain technology to non-technical audiences
• ITIL qualified and proficient in using Service Now is an advantage
• Fluent English skill is a must, German language skill is a significant advantage

Our Benefits Include

• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Referral program
• Hybrid working opportunities
• Global business travel medical and accident insurance
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more
• EPAM Switzerland was named a Top Company 2022, 2023 & 2024 by Kununu for its people centric culture built on life-long learning
• Certain benefits and perks may be subject to eligibility requirements

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• For this position, we are able to consider applications from the following:
• Swiss nationals
• EU/EFTA nationals
• Third-country nationals based in Switzerland with an appropriate work permit
• Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits