Spa Manager
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
This position is responsible for the daily leadership of the spa operations to optimize guest satisfaction as well as to ensure that all productivity and expense controls are followed, and all revenue opportunities are capitalized upon.
Assist in the development of annual budgets and short to long range strategic planning for the operation of the spa
Maintain highest standards and quality of services in the Spa operation to meet and exceed budgeted revenue targets
Ensure that the spa operates cost effectively and efficiently, review expenditures to ensure that they are kept within operating budgets
Review daily productivity and measure spa actual performance to budget
Generate monthly facility productivity report
Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques
Work with the Marketing and Communications department regarding all aspects of spa promotions. Assist in the implementation of marketing plans and public relations program
Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests
Ensure the establishment and execution of all departmental goals
Interview, select and recruit Spa Therapists
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Conduct performance review with the team
- Qualifications and experience in Massage therapies ,Wellness, Health and beauty.
- Two years experience in a similar role in a 5 star Resort/spa with a multicultural team.
- In depth knowledge of spa therapy.
- Excellent communication and leadership skills.
- Good working knowledge of MS Excel & Word
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
