Solution Specialist-Distributed Energy Resource Management System

Job Description Summary

You are a passionate and technical client-obsessed Solution Specialist who understands emerging energy industry trends and implications on utilities and their clients. You are a trusted advisor to the client, providing technical expertise in the planning, requirements management, design, build (including custom software development) and implementation of GE GridOS DERMS solutions to meet client needs.

Job Description

What will you as our new Solution Specialist work on?

• Engage with our utility clients to understand the impacts of distributed energy resources (DERs) on the distribution system by providing our utility clients with solutions to manage and plan for the emergence of more DERs.
• Engage with our utility clients to understand their Business Needs and how our solution can align, meet and exceed their business needs.
• Lead the Requirements Management phase, leading to a complete set of approved requirements that are traceable to both the solution design and QA test cases.
• Work collaboratively with a strong team of Technical Leads and Solution Specialists to provide input on solution architecture based on client needs and solution capabilities. Define success criteria and author solution diagrams for the project.
• Deploy GE GridOS DERMS solutions to client environments to support project use cases and DER planning scenarios.
• Prepare input data such as network model files, load & generation forecasts, future planning scenarios, and generation cost data.
• Prepare, modify, and configure client and testing input data for solutions by creating scripts and automating data processing systems.
• Convert and validate client CIM distribution network models using developed tools and scripts, validating powerflow results.
• Lead the custom adapter, connector, API, or microservice design and development to fully integrate the GE GridOS DERMS solution into the client environment.
• Fluent in full stack development, backend services, middleware, and presentation layer including UI/UX needs in order to deliver custom integrated solutions to our clients.
• Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
• Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product team.
• Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
• Perform use case and client specific testing runs and lead factory and site acceptance testing.
• Debug software bugs, documenting issues for the testing teams.
• Automate solution processes and complete workflows using existing API documentation.
• Analyse and assess data and results of project activities and tasks.
• Hands-On experience, with certification a plus, in deploying solution to the AWS cloud (GE’s and / or the clients).
• Report on project outcomes and present findings to project partners and stakeholders.
• Outline project goals, objectives, requirements, and technical functionality. Design, and document solutions to achieve the identified client requirements and use cases.
• Facilitate requirements gathering and analysis, workshops that capture functional and non-functional requirements from the client and relay them to the internal product and development teams.
• Document and design client-specific solution requirements, capturing acceptance criteria and necessary features to meet client business needs mapping them back to product capabilities.
• Define the user acceptance testing process and test cases, and articulate progress metrics.
• Experience with enterprise software full stack development, including backend development and scripting including Java, Python, and DB connector experience.
• Work with the Project Managers to develop, document and standardize new internal and external processes, expectations, and deliverables across multiple projects.
• Create business cases and new product requirements by understanding client business processes and policies, in some cases to include regulatory needs.
• Collaborate with other members of the Solutions team to expand our solution consulting and delivery practice, build standards of excellence, and continuously deliver innovative solution offerings for clients.
• Use internal software demonstrations to develop user acceptance documentations, and training modules.
• Train utility clients and end users on how to use GE GridOS DERMS to achieve their business cases.
• Identify project delivery risks, recommending potential mitigation strategies, in collaboration with Project Manager
• Support sales activities on occasion, providing technical demos and also identifying possible future upsell opportunities during the course of the project.
• Participate in pre-sales activities, including leading the SOW deliverables, and assumptions creation.

Required Skills:

• Education.
• You hold a bachelor’s degree in engineering or a similar program, with a focus on power systems or relevant experience.
• Experience.
• You have strong electricity industry knowledge, with 2+ years relevant work experience.
• You will bring strong analysis skills including requirements elicitation and management skills.
• You understand how to trace a requirement to a design specification and the test plans / cases.
• You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
• You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product, in our case the GE GridOS DERMS product.
• Knowledge.
• You are highly familiar with emerging energy industry trends and implications on utility clients in the area of DER management, distribution planning, IT, SCADA and asset management with a strong background in analysis.
• Excellence.
• You get things done within project deadlines, and with strong focus on quality.
• Teamwork.
• You are a natural collaborator and demonstrate a we before me” attitude.
• Problem Solving.
• You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
• Communication.
• Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
• Growth Mindset.
• You are deeply curious and love to ask questions. You’re a lifelong learner.
• Client Focus.
• You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
• Innovation.
• A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.

Nice to have:

• Master’s degree.
• AWS Certification.
• DevOps hands on experience.
• Cybersecurity hands on experience.
• Familiarity with cloud-based solutions and deployment activities (Azure and / or GCP)
• Utility integration experience (E.g. SCADA, ADMS, OT, OMS etc.)
• Experience with power system analysis software (eg OpenDSS, CYME, Powerfactory, Synergi etc.)

Additional Information

Relocation Assistance Provided: No