On-Site IT Service Specialist 80 - 100% (f/m/d)
Our Grid Automation business unit has a comprehensive portfolio of solutions. These range from substation automation, communication networks, grid automation services, grid edge solutions to enterprise software solutions. These solutions address all key segments connected to the energy system including generation, transmission distribution, industries, transportation and infrastructure sectors.
As an on-site IT Support Specialist, you are the first point of contact for technical inquiries and support. You ensure that all IT systems function smoothly and provide valuable assistance so our employees can complete their tasks without issues. Your work directly contributes to user productivity and satisfaction.
How you’ll make an impact
On-Site Technical Support: You troubleshoot IT issues quickly and reliably, ensuring all systems run smoothly
IT Provisioning: Ensure that devices and software are ready and operational for use
User Support and Training: Provide spontaneous help for common IT questions and train users in self-help tools to boost their autonomy
Inventory Management: Manage the physical inventory of devices and accessories, update the configuration database (CMDB), and conduct regular stock checks
Logistics and Coordination: Organize the transport and redistribution of devices between locations and collaborate with local logistics partners
Warranty Handling: Work with OEM manufacturers to process warranty claims, ensuring the quality of our devices
Risk Identification and Management: Identify potential risks that could affect service quality and take proactive measures
Support in Collaboration Areas: Ensure that IT equipment in meeting rooms and workspaces is fully functional for optimal collaboration
Standards Compliance: Follow established processes and guidelines to maintain consistently high quality in IT support
Your background
Completed IT Training: You have a completed IT education or equivalent qualification
Language Skills in German and English: You are fluent in both German and English, able to communicate technical and business matters clearly
Proactive and Solution-Oriented Work Style: You are independent, solution-focused, and maintain composure in stressful situations
Team Spirit and Responsibility: You are a true team player who can also handle tasks independently and take on responsibility
Technical Competence: You have solid IT knowledge and are capable of resolving common technical problems confidently
About Us
Hitachi Energy offers you interesting tasks in a highly motivated team and an open communication style. Through an individual and practice-oriented induction plan, we will support you to quickly gain professional confidence to be able to work independently with high level of personal responsibility. Even after the induction phase, Hitachi Energy offers a wide range of learning and development opportunities for professional growth and supports you in achieving your career goals.
