Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from more than 30 nations, we are pursuing an ambitious innovation strategy that is based on a strong safety and learning culture. We are guided by four values: "We team up to succeed", "We drive innovation", "We own what we do" and, finally, "We create great customer value".
Are you interested in finding out more? We want you to join us as a/an ...
Are you a passionate and experienced Quality expert with a solid background in service quality assessment and compliance, ideally in the context of data services. Are you willing to play a key role in fostering a culture of continuous improvement, compliance, and excellence within our Operations Services organization?
- Lead the production of the Safety Support Assessment deliverables by applying available procedures, methodologies and tools
- Define, respectively, keep up to date Services specification and Functional Systems while complying with the applicable regulatory framework
- Proactively moderate workshops, foster critical thinking, and be a «translator» between the Change Managers, Business Owners and Subject Matter Experts
- Deliver high quality safety support case documents & ensure input from stakeholders
- Ensure Safety Support Requirements are implemented and become part of the Service Specification
- Ensure monitoring criteria are defined to monitor service in operations vs. service specifications
- Monitor service delivery performance against standards and benchmarks, identify opportunities for improvement and advise the Business Owners
Your profile :
- Bachelor's or master's degree in computer science, engineering, or a related field
- Proven track records in Quality Management, ideally with knowledge in one of the fields of Aeronautical Data Management, Air Traffic Flow Management, Airspace Management
- Broad understanding of system / software development processes and lifecycle
- Familiar with data service and service specifications, as well as with safety and change management processes
- Ability to analyze systems and their behavior, and to build arguments and demonstrate compliance to specific regulations
- German or French proficient (C2 Level), English Fluent (C1 Level)
Location: Wangen b. Dübendorf or Geneva
When: 01.09.2024 or upon availability
Working percentage: 80-100%
Contact
Service Recruiting
+41224174847
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