Service Management/Change Management/Consultant Specialist/Hyd/Chief Technology Office: 0000KJJQ
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist
In this role, you will:
- Be the Change Process Champion
- Work with and monitor Regional Teams to ensure adherence to Policies, Operating Instructions, procedures, and best practices.
- Provide consultancy and support to GB/GFs and stakeholders for adoption of service improvements and new ways of working.
- Evaluate the Change impact and organizational readiness to mitigate potential risk.
- Change Advisory Board (CAB)
- Facilitate Change Advisory Boards and maintain forward schedule of change activities for effective prioritization, concentration, and conflict management.
- Use the diverse knowledge base, skills, and expertise of each CAB member to provide a unique perspective before a decision is finalized.
- Review Change Requests for risk analysis, and impact evaluation.
- Capture attendance and actions, ensuring these are closed before the Change is implemented.
- Governance and driving Change Success
- Evaluating and identifying patterns in Change implementation to drive towards improvement of Change success ratios.
- Drive increased quality through Change Request assessment and providing feedback to Change Owners
- Facilitate Service Protection Periods and operations for the Region.
- Drive continual operational improvements
- Identify and drive opportunities to improve ways of work as per business needs and operational efficiency goals.
- Act as the POC to Regional teams and Global Change Enablement Team as required.
- Analytics
- Deliver Management Information (MI) reports that provide meaningful insight to stakeholders of different levels.
