Service Engineer, OPH
Position Summary / ????
Provides after-sales service support to customers on-site in the fields of installation, repair, and maintenance Zeiss products. Serves as technical troubleshooter and reports directly to Regional Service Manager.
Requirements / ??
Education / ????
Diploma in science and engineering
Experience /??
Relevant working experience in development, technology, production or service of medical instrument field
4 years experience in engineering
2 years experience in related field is preferred
Other skills /????
Logical thinking
Good Customer Sense
Excellent communication skills
English language skills: Proficient in writing and reading, CET-4
Fluent in Chinese
Use of computer software and data processing applications relevant to technical techniques
Main Tasks / ????
Duties and responsibilities include but are not limited to:
- Support high quality after-sales service to satisfy customers 70%
Handle technical inquire and provide instruments installation, de-installation, maintanence, troubleshooting and repair
- Provide effective communication to customer and visiting VIP customers 20%
- Handling service quotation, service contract and collect service AR. 10%
- Perform other related duties and responsibilities as assigned
Your ZEISS Recruiting Team:
Jiayan Wu (???), Xiaojun Yang (???)