For one of our prestigious clients, a private bank based in Geneva, we are looking for an
Position:
Perform role of Service Desk Analyst. Act as single point of contact for all employees for IT related issues.
Experience required:
1/2 years Helpdesk or customer service experience desired.
Good level of English
Main responsabilities:
Answer customers e-mails and telephone calls in a polite and courteous manner.
Remain calm and polite when faced with customers annoyed by IT problems
Analyse situations reported by customers to determine if the impact is minor medium, high or critical, in order to define priority of case handling
Fully document Titan tickets to ensure that they contain pertinent and up-to-date information
Resolve customer problems
Document solutions in Titan Knowledge Base
Ensure proper follow-up and communication with customers in a timely manner
Place of work
rue du rhone
1201 Genève
Contact
Arnaud Soulhat
