Senior Service Owner IT, 100%
Your tasks:
Understand the business objectives and designing IT services that align with these goals
Ensure and maintain the IT service catalogue and service documentation
Manage, monitor and report service level agreements and performance Identify and implement continuous service improvements through automation, process improvement as per ITIL practices
Liaise and communicate with all stakeholders
Ensure and coordinate the incident, problem and change management processes
Assess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessments
Administrate software support and maintenance contracts
Your profile:
University degree in Information technology, computer science , business administration or other related fields or completed apprenticeship or similar banking education
Proven ability and experience in IT Service Management
Knowledge in ITIL practices
Strong analytical and problem solving skills as well as ability to weigh problems and set priorities
Ability to perform multiple tasks in parallel at the same at a high level of quality
Excellent interpersonal and communication skills
Fluency in English, fluency in German and / or French is a plus
- Deutsch
- Englisch
- Französisch
- Access
- Betriebswirtschaft
- ITIL
- Konzeptionell / Analytisch
- Support
- ITIL Foundation
- ITIL Intermediate
- ITIL Expert
- Banken / Finanzgesellschaften
- Wirtschaftsinformatik
- Bachelor
- Master