Senior Marine Claim Consultant II

Aon Is Looking for a Senior Marine Claim Consultant II

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Marine Claims business group within Aon Global Risk Solutions.  As a Risk Consultant II (Marine Claims), you will report directly to the Marine Claims Director and be responsible for managing Cargo and Logistics claims, which may include STP, Cargo Legal Liability, Warehouse Legal Liability, and Contingent Auto Liability.  Candidate location is flexible, remote working is an option.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Proactively anticipate action steps and documentation needs to maximize claim recoveries for our clients
• Assist surveyors with gathering information and documents necessary to resolve the claim. While this may seem mundane, unless a client advocate brings market experience and a keen understanding of the claims process, it can be easy to overlook key items that can have a significant impact on timely settlement of claims. We expedite this process.
• Build and maintain productive relationships and continuity with key carrier Senior Claims leadership and industry experts
• Assist with recoveries both below and above deductible and work with vendors/attorneys on large claims below deductible to maximize recovery
• Follow up with carriers, adjusters, surveyors and managers (as needed) regarding claim settlement/resolution
• Work with experts on captive claim management, as required
• Manage all aspects of pre-loss mitigation strategies and post-loss claim resolution by analyzing exposures, developing claim management protocols and implementing best practices to reduce the financial impact of loss events
• Provide claims support and advocacy with goal of obtaining desired settlement
• Ensure claim calculations/adjustments maximize available coverage
• Develop customized claim handling/reporting procedures for each client
• Develop productive business relationships with Aon local office teams
• Coordinate activities with other internal units as required to meet customer needs
• Present to local account executives, participate in RFPs, client meetings and conference calls
• Key member of the client facing team, acting as a trusted advisor to the client in claim handling, advocacy, and servicing accounts
• Frequently interacts with senior level colleagues and clients, normally involving matters between functional areas, other company divisions or units, or clients and the company

How is this opportunity is different:

In today’s constantly evolving world economy, we are seeing increases in the complexity and severity of claims and a decrease of dedicated client resources to manage such exposures. Aon’s claims team partners with clients to provide unmatched talent and expertise to deliver innovative solutions when loss events interrupt our client’s stream of commerce and threaten their balance sheet. 

A Differentiated Approach to Cargo Claim Resolution

Aon’s Marine Claims team consists of industry-leading negotiators across Cargo, Project Cargo, Hull & Machinery, Liability, P&I, and Logistics claims disciplines.

We have the experience and relationship to bridge the gap between underwriters and clients to ensure timely payment of claims that are paid in accordance with policy guidelines. We constantly adapt to a changing market, while delivering expanded, integrated and proactive claims service. We also partner with clients to:

• Provide industry expertise and claims advocacy through direct involvement and negotiations with carriers and vendors
• Leverage relationships with carriers, vendors, surveyors and industry experts on behalf of our clients – going above and beyond with creative problem solving
• Review vendor contracts and make recommendations to ensure liability limitations are maximized whenever possible (direct impact on recovery potential)
• Stay up-to-date regarding industry trends in order to avoid potential claim-related issues with carriers and vendors (ongoing staffing changes)
• Differentiate ourselves by creating innovative solutions to managing risk
• Leverage a unique and client-centric approach to claim preparation and asset valuation

Skills and experience that will lead to success:

• 10+ years experience with Marine Claims (Cargo & Logistics)
• Fluent in Microsoft Outlook and Office (Excel, Word, PowerPoint)
• Understand fully the resources needed to manage complex Marine Cargo and Logistics claims within the scope of the Broker role, as well as from insurance carrier adjuster, underwriter, TPA’s and independent surveyor perspectives
• Possess a detailed understanding of applicable coverage, coverage triggers and risk financing options
• Able to establish claim reporting procedures and provide claim manuals tailored to each client’s priorities
• Possess a detailed understanding of various and necessary documentation needed to prove and support the value of client claims
• Ability to ensure claim calculations maximize applicable policy coverages
• Ability to adjust claims form a ground up perspective
• Provide overall consultation on policy coverage and vendor contracts
• Advocate on all incidents of claim declination, reservation of rights, and other coverage concerns
• Innovative self-starter and big-picture thinker with ability to focus on details
• Commercially-minded with a proven record of success in overcoming challenges while managing multiple priorities in a fast-paced, global environment
• Flexible, creative problem-solving and negotiation skills with demonstrated ability to communicate effectively with individuals of varied work styles and cultures
• Cultivate relationships with key contacts, including internal and external business partners

Education: Bachelor’s Degree preferred or equivalent years of industry experience.

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position is $150,000 to $170,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.  The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

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